Dr. Kathleen S Rathbun-Duncan, DO

Name:Kathleen S Rathbun-Duncan
Gender:Female
Specialty:Family Doctor
Review:1 client review
Location:4889 Lake Worth Rd
Suite 109
Lake Worth, FL 33463

Phone: 561-649-7532
Fax: 561-649-7535
 

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Client Review:

1 client review of Dr. Kathleen S Rathbun-Duncan scored 1 out of 5.

BAD experience
Overall Rating
Knowledge & Experience
Service Quality & Diagnosis Accuracy
Staff & Office Environment
Waiting Time
by Rod00000, Dec. 16, 2011

I drive from Fort Lauderdale to West Palm because I like Dr Rathbun, and my experience with her was a pleasant one. However, every time i call for an appointment the medical administrative team is RUDE. They are not nice over the phone, and are worse in person. I scheduled an appointment for 8AM, so i could make it back to Lauderdale for work at 11AM. I made sure I was there 20 minutes early, so i could leave early for work. As soon as they opened the doors, a man runs into the building and through the door in front of me, and SIGNS IN. I asked, excuse me, is this going to be a problem, because my arrival time was first... I've been waiting for quite some time now. The administrator said, oh no, don't worry. Well he was called FIRST, and was checked in first. I brought it up to both women at the front desk, one of them being the lady who told me i would be taken care of... They both disregarded my concern... and told me thats how it works!!! I never raise my voice unless it is justified. And what bothered me the most, is they had an attitude, they didnt apologize, or even acknowledge that I was wronged in anyway. I told them I do like my doctor, but if i have to go through this to get to her, its NOT WORTH IT.

* this reviewer has be with this doctor for 1 - 3 years
* this reviewer had 1 - 2 doctors before.
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